Digital Camera Repairs Centre Information

Notice for owners of FinePix Z10fd Cameras

20% of FUJIFILM FinePix digital cameras sent in to our FUJIFILM Repair Centre are without fault (Source: FUJIFILM Australia Service 2005 data).

This information is intended to assist you in helping to evaluate whether your FUJIFILM FinePix digital camera requires service by the FUJIFILM Repair Centre, and if so, provides you with the steps you need to take to return it to us.

Trouble Shooting

If you believe that the camera has a fault, please check the following:

Trouble ShootingPossible CausesSolutions
No Power
  • The batteries have run out
  • The batteries were loaded incorrectly
  • Load new or fully charged batteries
  • Load batteries in the correct direction
Batteries run out quickly
  • You are using the camera in extremely cold conditions
  • The terminals are soiled
  • The rechargeable batteries run out quickly
  • Put the batteries in a warm place to heat them and then load them into the camera
  • Wipe the battery terminals with a clean, dry cloth
  • Fully charge batteries. Purchase new rechargeable batteries. For AA-size, minimum of 2100mAh recommended
Can't use the flash
  • The flash has not popped up (where applicable)
  • The flash is set to Suppressed Flash mode
  • Check flash has been released (where applicable)
  • Set the flash mode to Auto
The image is blurred
  • The lens is dirty
  • The photographed subject was too dark
  • You photographed scenery with Macro mode selected
  • You took a close-up shot without selected Macro mode
  • You are shooting a subject that is not suited to autofocusing
  • Clean the lens with a soft cloth
  • Try standing approx. 2m from your subject to take the picture or using flash
  • Cancel Macro mode
  • Select Macro mode
  • Use AF/AE lock to take the picture
  • If you see the camera shake icon appear on LCD, engage flash
There is a speckling on the image
  • The shot was taken with a slow shutter speed in a high-temperature environment
  • This is a characteristic of CCD's and does not indicate a camera fault

Contact the FUJIFILM Digital Help Desk

For further assistance on possible problems and solutions, we recommend contacting our Digital Help Desk who may be able to assist you.

Toll Free Phone Number: 1800 226 355 and press Option 5

FUJIFILM Australia Camera Repair Procedure

If you believe your camera does have a fault, it will need to be looked at by our Camera Repairs Technicians at Brookvale for assessment. We do not provide quotes or estimates until we have inspected the camera.

Please print out and complete the Camera Repairs Lodgement Form, and you should package the camera well, making sure it is secure, and does not move around in the box.

Make sure to fully describe the problem or fault you are experiencing, including prints if you think that will help identify the problem (these will not be returned). You should also include any accessories that may be affected by the problem you are having. For example, if you suspect the camera has a power problem, make sure you include the batteries you are using and associated power charger, in the box with your camera. Be sure that you make a list of everything that you are sending to us, as this will be logged

If you are claiming the repair under warranty, you will need to provide your proof of purchase (receipt) and your warranty card. Photocopies of these documents are acceptable. Please note the terms of the warranty are strict.

If your camera is not covered by warranty, there is a $40 fee payable if you choose not to proceed with the repair after a quotation has been issued. This is payable before we return your un-repaired camera to you. Repair costs generally start from $120 plus parts Once your camera has been received and booked into our system, you will receive a letter of acknowledgement providing you with a Job Reference Number

You should send your camera via registered mail or Australia Post Express to:
FUJI Digital Service Centre
FUJIFILM Australia Pty Ltd
Locked Bag 5100
Brookvale NSW 2100

Please keep your camera serial number (found on the bottom of your camera) and your Job Reference Number handy, as you will need these if you call our Customer Support Centre on 1800 226 355 Option 4, to check on your job status

Our turnaround time is currently 3-4 weeks, depending on parts availability